Q: Is the Productcheap.com site secure?
A: We have put into place the appropriate physical, electronic, and managerial procedures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information we collect online. The information you provide about yourself when placing an order is used only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive or to notify you of changes in your order. We may also use this e-mail address to inform you about sales or specials we have at any given time. You have the opportunity to opt-out of such mailings. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website, in the contact us section, if you would like to receive our newsletter or updates on our website, products and services. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Q: How long does it take for my order to ship?
A: Generally all orders are shipped within 24-48 hours from the time your order is placed. You will be notified within 24 hours should the item be back-ordered or out of stock. You will be advised of the status of each order as it works its way through our system.

Q: What type of Payments do you accept?
A: We accept MasterCard, Visa, American Express and Discover credit cards. We also accept personal checks and money orders.

Please Note: Credit card charge problems may significantly delay your order. WE CHECK ALL CREDIT CARD orders for proper cardholder name, address, and phone number. This applies primarily to the BILL TO address for the order. If your credit card is declined, or your BILL TO information does not match the issuing bank's cardholder information, your order may be delayed and you will be notified. If the issue is not resolved within a reasonable time period (usually 3-5 days), we will cancel the order and recommend that you reorder with updated credit card information. On orders paid by personal check, item(s) will be held for bank clearance.

Q: Do you keep my credit card on hand?
A: For security reasons all credit card numbers are destroyed after 30 days.

Q: Do you calculate sales tax?
A: The applicable 8.375% sales tax will be added to all purchases shipped to addresses in New York.

Q: Do you ship orders C.O.D?
A: Sorry, we cannot accept C.O.D orders, due to the high cost of unclaimed shipments, we can not offer C.O.D. service.

Q: Do you ship orders overnight?
A: No, not at this time.

Q: I am concerned about my privacy. What is your confidentiality policy?
A: We protect all sensitive information (for example, credit card numbers and personal information) entered on our web site with industry-standard SSL (Secure Socket Layer) encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. We take every precaution necessary to fully prevent any unauthorized access to our customers' information. We never release personal and/or credit card information or information about purchases and buying habits of our customers.

Q: Is my credit card safe?
A: Our Secure Socket Layer guarantees the security of the transaction.

Q: How secure is my personal information?
A: We protect all of the sensitive information entered on our web site with state-of-the art security. We take every precaution necessary to fully prevent any unauthorized access to our customers' information.